Top Menu

Shipping Policy

Shipping
All orders will ship within 3-5 business days from the date of payment. All packages will be sent via any of the carriers below. When shipping overseas, customs can delay packages by up to 6 weeks. This doesn’t happen often, but it can happen. All orders are sent via any of the carriers below, unless noted otherwise. Notify the us prior to making the purchase, if priority or first class carrier is preferred. If the shipping address is different from the address provided through our site or PayPal, please contact the us prior to payment. If the site and PayPal addresses are different, and no special instruction has been provided, we will send the order to the address provided through our site.

Carriers
We use the following carriers to deliver our orders: DHL, UPS, Fedex, EMS, TNT, Local Transporters or your own shipping way & agent, please contact us.

Order Tracking
If a tracking # is provided by the shipping carrier, we will update your order with the tracking information. Please note that some orders (for instance, orders using Nipost mail or Local Transporters) cannot be tracked online or may not have tracking numbers.

Shipping Rates
The rate charged for the shipping of your order is based on the weight of your products, and your location. Before the final checkout page you will be shown what the cost of shipping will be, if not, contact us using the contact page for shipping rates and you will have a chance to not place your order if you decide not to.

Back Orders
If an item goes on back order we will ship you the part of your order that is in stock. When the item becomes available we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment.

Accepted Methods of Payment
Credit Card (VISA, MasterCard), Direct Bank Transfer, Cash on Delivery, Cheque Payment, etc.

Credit Card Charges
Your credit card will be charged when you place your order. If we are not able to fulfill your order for any reason your credit card will be refunded.

How To Return An Item
Your item must be in its original unused condition to be returned, unless there is a manufacturer defect. You must return the item within 30 days of your purchase. 1. Please email us or use our contact page to request a refund and we will assign you a tracking #. 2. Mail your returned item to: Please email us or use our contact page. 3. Include in your package a signed letter stating the reason for your return and the original receipt.

Return Exceptions
Some items cannot be returned or refunded if they are opened. These include music, software, and video games.
Merchandise that has been worn, used, or altered will not be accepted for return or exchange.

Restocking Fee
All items are subject to a 10% restocking fee, this will be deducted from your refund. We also do not refund the original shipping and handling that you paid on the order.

Exchanges
If your clothing item is in like new condition, you may exchange your clothing item for a different size or color. You will not be subject to a restocking fee in this case, but you still will have to pay return shipping.